Operational hours are Monday - Friday. Our fulfilment centre aims to fulfil orders within a 24hr time frame inside business hours.

Tracking will be sent via email once processed by the courier.

During high volume releases we will mention any potential delays around fulfilment.

USA Shipping Costs:

No Tariffs on all USA orders.

Standard Shipping (3-6 Business Days): $10
Express Shipping (2-4 Business Days): $20

FREE Shipping:

When you spend $200+ you qualify for FREE Standard Shipping.

When you spend $350+ you qualify for FREE Express Shipping

NO IMPORT TARIFFS/CUSTOMS FEES

We have a fulfilment centre inside the US that fulfils all US orders.

Order Protection is an optional add-on at checkout that protects your order against loss, theft, or damage during transit. If your order is affected by one of these issues, you can submit a claim for a replacement or refund, subject to approval.

How do I make a claim with Order Protection?

If you purchased Order Protection and need to submit a claim, please email hello@sweatscollective.com with:

• Your order number
• A description of the issue
• Photos of damaged items (if applicable)
  

Claims must be submitted within 30 days of order fulfilment.

What am I covered for?

Order Protection covers eligible orders in the event of:

• Loss in transit
• Damage during transit
• Delivery confirmed by carrier but not received
  

Please note: Coverage applies to outbound shipping only. Returns sent back to us are not covered.

What am I not covered for?

Order Protection does not cover:

• Fraudulent or intentionally misleading claims
• Incorrect shipping addresses entered at checkout
• Damage caused by misuse, negligence, or unauthorised repairs
• Claims submitted outside the required timeframe
• Carrier delays
• Items excluded under Sweats' standard policies
• Return shipping
  

Sweats reserves the right to deny any claim that does not meet eligibility requirements.

How long will my claim take?

We aim to review and resolve submitted claims and documentation within 1-3 business days.

How long before my delivery is classed as lost?

A parcel is considered lost in transit if there has been no tracking update for 14 consecutive days.

At that point, you may submit a claim.

What do I get if my claim is successful?

You can opt for a refund or replacement of your order.

How long do I have to make a claim?

30 days depending on the claim type. This is from the date your order has been fulfilled.

How do I get a refund for Order Protection?

If your order is in transit we are unable to refund Order Protection. We also do not refund if you choose to return your items.